FREE SHIPPING ON ORDERS $200+
Return Policy
Black Heart Lingerie accepts returns or exchanges on unworn merchandise with all original tags attached within 15 days of delivery. Items that show signs of wear (deodorant marks, pet hair, missing tags, odor, or fragrance) will not be accepted. Please try on items over your own underwear.
Return Process
Once your return is delivered, our team inspects items to ensure they are in new condition. This can take up to 10 business days from the date we receive your return.
U.S. Returns & Exchanges
- $6 handling fee applies to all refunds
- Exchanges are free within 15 days
- Store credit has no fee
- Full-priced merchandise: exchange, store credit, or refund
Sale items: exchange or store credit only
Final Sale items: not eligible for return
International Returns
We do not provide free exchanges on international orders. If you wish to change your selection, you may return your item and place a new order. Customers are responsible for all return shipping costs.
Important Notes
Only returns initiated through our official system can be processed. Black Heart reserves the right to refuse returns that arrive worn, damaged, or outside of the policy above. In these cases, the item will be sent back to you, Lovie.