Terms & Privacy

Effective: April 10, 2025

Black Heart Lingerie (“we,” “us,” “our”) operates from 10795 Hammerly Blvd, Unit A05, Houston, TX 77043. This page outlines our Privacy Policy, Terms & Conditions, and SMS Messaging Terms.

1. Privacy Policy

What We Collect

We may collect:

  • Contact details (name, email, mailing/shipping/billing address, phone)
  • Payment information (collected and stored by a third-party processor under their own privacy terms)
  • Survey, feedback, and promotional entry details
  • Browser/device data, cookies, analytics, and demographic info

How We Use It

  • Fulfill orders and provide customer support
  • Send updates, newsletters, and promotional offers (if opted in)
  • Process contests, sweepstakes, and promotions
  • Improve Services through analytics and usage data
  • Detect, investigate, and prevent fraud or misuse
  • Comply with legal obligations

How We Share It

  • With trusted vendors and service providers (payments, hosting, fulfillment, analytics)
  • During negotiations or completion of mergers, sales, or acquisitions
  • When legally required (court orders, law enforcement, regulatory compliance)

Your Marketing Choices

  • You may unsubscribe via links in emails or by contacting info@blackheartlingerie.us.
  • Opting out of marketing does not stop service or transactional emails.
  • We will ask for your consent before sharing data with third parties for direct marketing.

Data Retention

We keep personal information only as long as necessary for the purposes collected, or as required by law. Data may be retained longer if needed for legal claims or evidence.

International Transfers

If personal data is transferred outside the U.S., we apply appropriate safeguards.

Security

We use SSL and organizational safeguards, though no system is flawless. Avoid entering sensitive details on public Wi-Fi.

Minors

Our Services are not intended for individuals under 18.

Updates

We may update this Privacy Policy. Check the “Effective Date” above for the latest version.

Contact Us

Questions? Reach us at:

Black Heart Lingerie

10795 Hammerly Blvd, Unit A05, Houston, TX 77043

Email: info@blackheartlingerie.us

2. Terms & Conditions

By using our Services, you agree to:

  • Lawful use of the website and no unauthorized access attempts
  • Product availability and pricing subject to change
  • Orders may be canceled or refused at our discretion
  • Payment methods must be valid and authorized
  • All designs, text, and images are the property of Black Heart Lingerie
  • We are not liable for indirect or consequential damages

3. SMS Messaging Terms

Consent & General Terms

By opting in, you consent to receive recurring automated marketing and informational text messages (including cart reminders) at the number you provide.

  • Consent is not a condition of purchase
  • Msg & Data rates may apply
  • Frequency varies based on interaction
  • Carriers are not liable for delayed or undelivered messages

Supported Carriers

Includes AT&T, Verizon, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Boost, Virgin Mobile, and many regional carriers. Delivery may not be supported in all areas or on all devices.

Cancellation

Text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out. A confirmation message will be sent. If you change or transfer your number, you must reply STOP from the original or notify us at contact@blackheartlingerie.us.

Help

Text HELP at any time for instructions. For assistance, email contact@blackheartlingerie.us.

Messaging Terms Changes

We may change or terminate this SMS program at any time. Continued enrollment after changes constitutes acceptance.

4. Dispute Resolution

Disputes arising from these Terms, Privacy Policy, or Messaging Terms will be resolved by binding arbitration under the Federal Arbitration Act and AAA Rules. By agreeing, you waive the right to a jury trial or class action.

Exceptions: You may still bring claims in small claims court, file with government agencies, seek injunctive relief, or address IP claims in court.

Process:

  • Send a written Notice of Dispute to:

    Black Heart Lingerie, Attn: CEO, 10795 Hammerly Blvd, Unit A05, Houston, TX 77043
  • Parties will try to resolve within 30 days; if not, arbitration may proceed

No Class Actions: Claims must be brought individually. Arbitrators may not consolidate claims without written consent.

5. Questions

If you have questions about these Terms & Privacy, please contact us via our Contact Us page or email info@blackheartlingerie.us.